EGM ( External Grievance Mechanism)
KIS Group is committed to conducting its business responsibly, transparently, and sustainably, while respecting human rights, protecting the environment, and supporting the well-being of communities affected by our operations.
To support this commitment, KIS Group has established an External Grievance Mechanism (EGM) applicable to :
- PT KIS Biofuels Indonesia,
- PT KIS Green Technology Projects, and
- PT Knowledge Integration Services Indonesia.
This mechanism provides an accessible channel for external stakeholders to submit grievances, concerns, inputs, or suggestions related to environmental, social, health & safety, or other operational matters.
The EGM is open to all external stakeholders and allows anonymous submissions. All grievances received will be registered, assessed, and addressed in a fair, transparent, and timely manner, in line with applicable regulations and KIS Group’s sustainability commitments.
OBJECTIVES OF THE EXTERNAL GRIEVANCE MECHANISM
The External Grievance Mechanism aims to:
- Receive and register grievances, inputs, or suggestions from external stakeholders
- Screen and assess the issues raised
- Determine appropriate follow-up actions
- Provide, track, and document responses in a transparent and accountable manner
WHO CAN SUBMIT A GRIEVANCE
The External Grievance Mechanism is open to all external stakeholders, including but not limited to:
- Local communities around project areas
- Business partners and contractors
- Visitors
- Civil society organizations
- Any other affected or interested parties
Grievance Handling Process
All grievances received will be handled through the following process:
- Receipt & Registration
- All submissions are recorded and logged internally.
- Screening & Initial Assessment
- The grievance is reviewed to understand its nature and urgency.
- Determination of Follow-Up Actions
- Relevant internal units are assigned to address the issue.
- Response & Resolution
- Responses or corrective actions are documented.
- Documentation & Record Keeping
- All grievances and actions taken are recorded for monitoring and reporting purposes.
Based on KIS Group Sustainability2 procedure, all cases which are received will be processed according to the received evidence to date.
GRIEVANCE REPORTING MECHANISM
Grievance can be raised verbally to officers in each site, or can be raised as well as by:
- E-mail: contact@kisgroup.net
Or
- Fill below